Refund policy

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility & Condition of Items

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags/accessories attached, and in its original packaging. You will also need to provide your order confirmation or proof of purchase.

How to Initiate a Return

To start a return, you must contact our official support team at: hopemoore766630@gmail.com.

  1. Please provide your order number, reason for return, and clear photographs of the product in your email.

  2. Once your return request is approved, our support team will provide instructions along with our designated return facility address.

  3. Items sent back to us without first requesting and receiving written return authorization will not be accepted or refunded.

Return Shipping Costs

  • If the return is due to merchant error, defective products, or transit damage, return shipping will be covered by us.

  • For buyer's remorse, change of mind, or incorrect sizing selection, the customer is responsible for return shipping costs. We strongly recommend using a trackable shipping service.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, please contact us within 48 hours so that we can evaluate the issue and arrange an immediate replacement or resolution.

Non-Returnable Items

  • Custom or personalized items.

  • Clearance or Final Sale items.

  • Gift cards.

Disputes and Chargebacks

We are committed to resolving customer issues amicably. Customers must contact us prior to initiating any bank dispute or chargeback. Under no circumstances will refunds or credits be issued while the customer retains physical possession of the merchandise without a verified return delivery to our facility.

Refund Processing

Once your return is delivered to our facility and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days. If more than 15 business days have passed since return approval and you have not received your funds, please contact hopemoore766630@gmail.com.